Privacy Policy
This Privacy Policy explains how TA Network Solutions collects, uses, stores, and protects personal information when you visit our website, purchase products, download software, contact us, or use our services.
TA Network Solutions is powered by Dark Night Production Ltd, a web development, multimedia development, and digital technology company. Our business address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
By using our website, products, or services, you agree to this Privacy Policy.
1. Information We Collect
We may collect information you provide directly to us, including:
• Name
• Email address
• Billing address
• Company name
• Website URL
• Order details
• Payment-related information
• License key information
• Support request details
• Messages sent through contact forms
• Any files, screenshots, or technical information you choose to submit
We may also collect technical information automatically, such as:
• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Date and time of visit
• Cookies and similar tracking data
2. How We Use Your Information
We use collected information to:
• Process orders and deliver digital products
• Create and manage customer accounts
• Generate and manage software license keys
• Provide plugin downloads, updates, and support
• Respond to contact form messages and support requests
• Improve our website, products, and services
• Prevent fraud, abuse, spam, and unauthorized access
• Send order receipts, license details, renewal notices, and important product updates
• Comply with legal, tax, accounting, and regulatory requirements
3. Payments
Payments may be processed through third-party payment providers.
We do not store full credit card numbers on our website. Payment providers may collect and process payment details according to their own privacy policies and security practices.
4. Software Licensing
When you purchase or activate a licensed product, we may store information related to your license, including:
• Product name
• License key
• Purchase email
• Activation status
• Website URL where the license is activated
• Activation date
• License expiration date
• Plugin version information
This information is used to manage license activation, updates, support, and access to downloads.
5. Contact Forms and Support Requests
When you contact us through our website or email, we may collect the information you provide in your message.
If you request technical support, we may ask for additional information, such as your WordPress version, plugin version, theme name, website URL, screenshots, error messages, or temporary access details.
You should not send passwords, private keys, payment information, or other sensitive data unless specifically requested through a secure method.
6. Cookies
Our website may use cookies and similar technologies to:
• Keep users logged in
• Manage shopping carts and checkout sessions
• Improve website performance
• Remember preferences
• Analyze website traffic
• Prevent spam and fraud
You can disable cookies in your browser settings, but some parts of the website, checkout, account area, or downloads may not work properly without cookies.
7. Analytics
We may use analytics tools to understand how visitors use our website. Analytics data may include pages visited, time spent on pages, browser type, device type, general location, and referral sources.
This helps us improve our website, products, and customer experience.
8. Email Communications
We may send transactional emails related to:
• Purchases
• Receipts
• License keys
• Downloads
• Account activity
• Password resets
• Product updates
• Support responses
• Renewal reminders
If we send marketing emails, you may unsubscribe using the link provided in those emails.
9. Sharing Information
We do not sell your personal information.
We may share limited information with trusted third parties when necessary to operate our business, including:
• Payment processors
• Email delivery providers
• Hosting providers
• Security and anti-spam services
• Analytics providers
• License and software delivery systems
• Legal, tax, or accounting professionals when required
These providers are only given information needed to perform their services.
10. Data Retention
We keep personal information only as long as necessary for business, legal, tax, accounting, licensing, support, fraud prevention, and security purposes.
Order records, invoices, license records, and support history may be kept for as long as needed to manage customer accounts, provide support, comply with legal obligations, and protect our business.
11. Data Security
We use reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, server, email system, or online transmission is completely secure. You use our website and services at your own risk.
12. Your Rights
Depending on your location, you may have rights to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Object to certain processing
• Request a copy of your data
• Withdraw consent where applicable
To make a privacy request, contact us at info@tanetworksolutions.com.
We may need to verify your identity before processing certain requests.
13. International Users
Our website and services may be accessed by users from different countries. By using our website or purchasing our products, you understand that your information may be processed in the country where our website, hosting provider, payment processor, or service providers operate.
14. Children’s Privacy
Our website, products, and services are intended for adults and business users.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove it if necessary.
15. Third-Party Links
Our website may contain links to third-party websites, services, tools, or resources.
We are not responsible for the privacy practices, content, policies, or security of third-party websites. You should review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
TA Network Solutions may update this Privacy Policy at any time.
The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website, products, or services after changes are posted means you accept the updated Privacy Policy.
17. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Email: info@tanetworksolutions.com
Business Address:
Dark Night Production Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom